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DINING HOST/HOSTESS

Venues - Main Dining Room, Yacht club Restaurant, Thematic Restaurants

Accommodation - Shared

Assigned Mess - Crew Mess

Privilege Level 4 – group 2

Contract duration - 7 months

DINING HOST/HOSTESS

Venues - Main Dining Room, Yacht club Restaurant, Thematic Restaurants

Accommodation - Shared

Assigned Mess - Crew Mess

Privilege Level 4 – group 2

Contract duration - 7 months

Description

Venues - Main Dining Room, Yacht club Restaurant, Thematic Restaurants

Accommodation - Shared

Assigned Mess - Crew Mess

Privilege Level 4 – group 2

Contract duration - 7 months

Main Function

Responsible for assuring all guests are greeted and treated with excellent hospitality. Administrates restaurant reservations and controls the flow of guests into the restaurants/buffet areas.

In accordance with MSC philosophy, all team members work together sharing in a common goal of a successful and innovative cruise line. Team members are to demonstrate integrity, fairness and honesty.

Qualifications

  • Must be able to utilize a computerized reservation and table management system.
  • Previous Waiter/Assistant Waiter experience with MSC or a minimum of 6 months working experience as a Host/Hostess for a shore side restaurant is considered a major advantage.
  • Knowledge of food and beverage products and terminology.
  • Experience with computerized reservation and/or table management systems is preferredm.
  • Passionate about hospitality and customer service driven.
  • Certificates

  • National Seaman's Book
  • Basic Safety Training Certificate including Swimming & Rowing
  • Security Awareness Training for all seafarers
  • Training of Passenger Ship Personnel
  • Medical certificate including Mental Health and Drug & Alcohol Test
  • Vaccination certificates (Covid-19, Yellow fever, MMRV)
  • MAIN RESPONSIBILITIES

  • Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.
  • Ensures that podium and reservation desk is properly set-up for each meal period and for the expected levels of business.
  • Take restaurant reservations according to company guidelines.
  • Answers telephones and manages guest’s dining requests (i.e. special occasion, dietary requirements, seating preferences, etc.)
  • Manages reservations and seating with a computerized reservation and table management system.
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