Description

Department - Housekeeping - Hotel

Accommodation - Shared

Contract duration - 7 months

Main Function

You are responsible for the care and attention of our Passengers and to fully support the Cabin Steward and housekeeping activities as indicated by the Housekeeping Mgr.

You can turn an ordinary cruise into an extraordinary cruise by going one step further to give extra special service. We expect you to have had training and experience to deliver these elements to our Guests:

Total care of your Guests, their possessions, and their cabin if needed.

Total cleanliness of the areas indicated by the Housekeeper (eventually in the cabin, the bathroom and the balcony)

Discreet, genuine hospitality

Punctuality and reliability

Unobtrusive Service

Respect of the material (trolley, Linen, Towel etc.)

Qualifications

a welcoming, friendly and helpful attitude.

tact and diplomacy.

the ability to deal with occasional difficult situations or complaints.

the ability to work efficiently under pressure.

a methodical approach to work.

attention to detail.

the ability to work as part of a team.

Certificates

National Seaman's Book

Basic Safety Training Certificate including Swimming & Rowing

Security Awareness Training for all seafarers

Training of Passenger Ship Personnel

Medical certificate including Mental Health and Drug & Alcohol Test

Vaccination certificates (Covid-19, Yellow fever, MMRV)

MAIN RESPONSIBILITIES

Have a complete orientation of the ship’s Linen and towel.

Understand the material required to provide the service for Guest cabin sections.

To provide full support to the Cabin Steward, transporting clean and dirty Linen/terry from Guest Cabin section to the Laundry and Vice-Versa.

In accordance with the operating hours assigned by the Supervisor, be on duty punctually each day, establishing meal hours and breaks.

If required by the HOD, to provide cleaning service in Public Areas and in Guest section corridor and foyers (and other areas indicated by the Supervisor).

Provide Luggage loading and unloading service for Guests.

If required (occasionally), to assist the Cabin Steward in Guest laundry personal cloth collection and delivery

To assist the Cabin Steward (if required) by the Housekeeper (or Asst. Housekeeper) in the cleanliness of cabin balcony.

Sending any garbage from Guests to the Garbage room, making sure it is sorted according to Company procedures.

When required, keeping the corridors in your section clean, and clear of housekeeping trolleys, vacuum cleaners etc. when cleaning duties are finished.

To support the laundry team if requested by the Housekeeper.

To keep your equipment (and all of your cleaning equipment) in good condition.

Cooperating with the team in special cleaning duties if advised by the HOD.

If required by Housekeeper, to carry packed luggage to the assembly point on the night before disembarkation of Guests, and to assist with delivery to cabins of baggage for newly-embarked Guests.