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CABIN ATTENDANT

Department Housekeeping - Hotel

Accommodation - Shared

Contract duration - 7 months

CABIN ATTENDANT

Department Housekeeping - Hotel

Accommodation - Shared

Contract duration - 7 months

Description

Department Housekeeping - Hotel

Accommodation - Shared

Contract duration - 7 months

Main Function

Service to and cleanliness of specified Guest Accommodation.
Assistance as required to maintain service standards in Cabins.

Cabin Attendants and their assistants are responsible for the care and attention of our Guests in the most private places of their cruise – their cabin.

The principal objectives of Cabin Attendants are to provide these fundamental elements:
  • Total care of Guests, their possessions, and their cabin.
  • Total cleanliness and attention to cabin and cabin bathroom
  • Discreet and genuine hospitality
  • Punctuality, integrity and reliability
  • Unobtrusive Service
  • Qualifications

  • High School Graduate
  • Certificate of good service in a specialized housekeeping training facility.
  • Demonstrated understanding of all MSC sanitation standards relating to Housekeeping and Food Safety.
  • Demonstrated ability to work efficiently at high speed, in close co-operation with assistants.
  • Certificates

  • National Seaman's Book
  • Basic Safety Training Certificate including Swimming & Rowing
  • Security Awareness Training for all seafarers
  • Training of Passenger Ship Personnel
  • Medical certificate including Mental Health and Drug & Alcohol Test
  • Vaccination certificates (Covid-19, Yellow fever, MMRV)
  • MAIN RESPONSIBILITIES

  • The good performance of the Assistant Cabin Steward in cleaning and sanitizing to avoid raising dust, and to respect food contact surfaces.
  • Professional. Courteous and friendly service to all Guests, and knowing the name of their Guests after the second night on board, Maximize use of guest history info ensure a high level of guest recognition.
  • Sanitation, cleanliness, comfort and service in a specified number of cabins in a specified section.
  • The change of used towels every morning and every evening (more often if requested) or leaving unchanged if requested by Guests.
  • Following the environmental notice, only in Suite cabins daily basis towel change is provided.
  • The change of all bed sheets twice a week and pillowcases according to the MSC Standard Procedures for linen changes.
  • Never use knots to secure bed sheets to the corners of mattresses.
  • To make all beds for day use and to turn down beds at night, in accordance with Standard Procedures (no knots permitted)
  • Providing the exact quantity per day per Guest of all consumables (soap. shampoo, etc.)
  • The collection, distribution and display all company literature and notices as advised by the Housekeeper.
  • Before embarkation, make a full self-check of cabins and bathrooms, ensuring all points comply with Standard Procedures (shower curtains left outside baths, window curtains open to the right level, bed lights on etc).
  • After embarkation, to assist Guests become familiar with facilities and controls including air conditioning, location of life jackets, muster station, emergency information, radio, TV remote control, and light switches etc.
  • To greet/farewell and generally assists Guests at embarkation and disembarkation.
  • If required by Room Service, help deliver prepared continental breakfasts at times specified and ordered by Guests.
  • To collect and return personal laundry and/or dry cleaning for Guests, ensuring laundry slips are correctly prepared, and that all items are returned within the specified time.
  • To offer special care to Guests who are ill, travelling alone, or incapacitated in any way.
  • To prepare all empty cabins ready in every way for embarkation or for use by Guests.
  • To inspect each cruise the condition of all life jackets in the section, taking any damaged or deficient lifejackets to the collection/replacement point advised by the Housekeeper.
  • The delivery to cabins of flowers and/or special items before embarkation as required by Housekeeper. (This service is may be performed by Bellboys on some ships)
  • For the cleaning of corridors and hallways in the assigned section.
  • Removal of all used crockery, flatware and glassware from cabins for delivery to the Room Service Pantry for washing, sanitizing and storing.
  • To check the stock and documents each day of the Minibars in all cabins, collecting supplies as required from the Minibar pantry.

  • Note: The above duties apply also to Cabin attendants assigned to Officers’ cabins.
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