Accommodation - Shared Staff
Assigned Mess - Staff Mess
Salary $ 1606
Contract duration - 7 months
Description
Accommodation - Shared Staff
Assigned Mess - Staff Mess
Salary $ 1606
Contract duration - 7 months
Main Function
To socialize with guests and to be a communication specialist;
To provide personalized customer service, language assistance and
translation to the guests, enhancing their understanding and enjoyment
of their cruise
Qualifications
High School Graduated
Ability to communicate fluently in written and oral English plus two (2)
other languages.
Working knowledge of computers, Internet access, and ability to navigate
within a variety of desktop publishing software packages
Ability to establish trustful relationship
Ability to speak in public
Adaptability- flexibility
Proven and documented experience and expertise in the hospitality
industry, in a customer service working environment, at sea or ashore.
Certificates
National Seaman's Book
Basic Safety Training Certificate including Swimming & Rowing
Security Awareness Training for all seafarers
Training of Passenger Ship Personnel
Medical certificate including Mental Health and Drug & Alcohol Test
Vaccination certificates (Covid-19, Yellow fever, MMRV)
MAIN RESPONSIBILITIES
Maintain the highest level of guest satisfaction by answering inquiries, offering suggestions and being proactive if a problem occurs to guests, by following the MSC Fleet Standard Procedures.
Socialize, welcome guests, contribute to social events and functions taking place throughout the ship.
Perform the requested hours at the dedicated hospitality desk.
Conduct Travel talks on the various destination of the Cruise, in the languages best known to the incumbent for the enrichment and information of Guests.
Prepare and deliver a comprehensive talk for Guests in all required languages, at the beginning (welcome), and at the end (farewell) of each cruise.
Cooperate with the Program Hostess in the translation and check of the Daily Program & Daily Specials, Disembarkation flyer and timetable and Broadcasting Messages, each one for the language of competence.
Document all the comments and complaints reported by the guests through the Fidelio Complaint Management System, in cooperation with the Guest Service Department
Act as a Master of Ceremonies during special events and evening shows for the language group of reference. Introduce the Captain and the Cruise Director to passengers during the Welcome Aboard party; Host Captain's Reception & Repeaters party as well as go around dinner tables to socialize with passengers of the pertaining language group.
Present shows, events 1. Host and/or participate in various trivia games, quizzes, language classes.
Participate and socialize during major Theme evenings and guest activities.
Send out invitations for special events and parties to guests’ staterooms for Entertainment related events and personally follow up with guests.
The International Hosts/esses also highlight the presence of the Cruise consultant on board for future cruises with special benefits including the MSC Club; the MSC Cruises loyalty program is of paramount importance for the Company, for this reason the International Hosts/esses have to
give full support to the Cruise Consultant in its promotion and managing.
Perform as broadcaster, making public address announcements in all languages known.
When required by the Cruise Director, be in attendance at gangways and lounges for guest embarkation, disembarkation and assembly.
Provide support during shore Excursions, carrying out the same duties performed by Cruise Staff in function.
Perform ship visits only for guests of the referent language.
According to performance skills assessment and if all relevant skills are acquired, the Hosts will be given the possibility to pursue a career path towards eventually becoming a Cruise Director by starting from a lower ranks position in each relevant department.
