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GUEST SERVICE AGENT

Accommodation - Shared use

Assigned Mess - Staff Mess

Salary $1580

Contract duration - 7 months

GUEST SERVICE AGENT

Accommodation - Shared use

Assigned Mess - Staff Mess

Salary $1580

Contract duration - 7 months

Description

Accommodation - Shared use

Assigned Mess - Staff Mess

Salary $1580

Contract duration - 7 months

Main Function

To operate the Front Office and Information facility.

Qualifications

Fluent in oral and written Italian and English or German and English. Priority is given to applicants with all 3 languages

Additional principal European languages including Portuguese, Spanish and French are highly desirable.

Proven ability to operate this focal-point area with tact and diplomacy.

Demonstrated problem-solving skills.

Complete training in Fidelio-based programs as used in conjunction with the Guest Service facility.

Proven ability with Guest relations. Able to communicate with all levels and ages of Guests.

Proven competence with microphone and public speaking.

Proven ability in the use of computers in a Windows-based environment (word, excel).

Certificates

National Seaman's Book

Basic Safety Training Certificate including Swimming & Rowing

Security Awareness Training for all seafarers

Training of Passenger Ship Personnel

Medical certificate including Mental Health and Drug & Alcohol Test

Vaccination certificates (Covid-19, Yellow fever, MMRV)

MAIN RESPONSIBILITIES

The principal function of Guest Service personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way.

You are one of our most important elements in winning our Guests enthusiasm to return to our ships. The Guest Service Agent must be able to do different type of financial transactions : Cash deposit in guest’s account, credit card transactions and he/she is responsible of a cash float.