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CONCIERGE

Accommodation - Shared use

Assigned Mess - Staff Mess

Contract duration - 7 months

CONCIERGE

Accommodation - Shared use

Assigned Mess - Staff Mess

Contract duration - 7 months

Description

Accommodation - Shared use

Assigned Mess - Staff Mess

Contract duration - 7 months

Main Function

Operate the Front Office Reception and Information facility for Guests

Qualifications

Fluent in oral and written English (working & safety language of the Company)

Ability to speak, read and write in Italian is a major benefit and may be a requirement.

Ability to speak, read and write in any major other languages (german, Spanish, Portuguese, French, Russian, Chinese, etc.) is considered a major advantage that could eventually influence the selection for some positions.

o Proven and documented experience as an information receptionist on a multinational cruise ship, hotel or tourist complex.

Highly-referred ability from previous employer to operate this focal-point operation with composure, self-control and diplomacy.

Demonstrated problem-solving skills.

Completion of training in Fidelio-based programs as used in conjunction with Reception facility.

Proven ability with public relations. Able to communicate with all levels and ages of Guests.

Proven competence with microphone and public speaking.

Proven ability in the use of computers in a Windows-based environment (word, excel).

Certificates

National Seaman's Book

Basic Safety Training Certificate including Swimming & Rowing

Security Awareness Training for all seafarers

Training of Passenger Ship Personnel

Medical certificate including Mental Health and Drug & Alcohol Test

Vaccination certificates (Covid-19, Yellow fever, MMRV)

MAIN RESPONSIBILITIES

The Information Office/Guest Services Desk (Therefore Including cashless operators) is the ‘front window’ of the ship, and the first point of contact with Guests.

Supervise and guide the Reception Team to ensure that all relations with guest achieve positive results and satisfaction. Follow-up contact with guest is necessary to ensure that actions taken have resolved the issue.

The principal function of reception personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way. You are one of our most important elements in winning our Guests enthusiasm to return to our ships.

Understand and perform cash and credit card transactions, be responsible of a cash float