GUEST SERVICES ASSOCIATE

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner.

GUEST SERVICES ASSOCIATE

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner.

Description

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner.

Qualifications

High School certificate.

Experience as a receptionist/guest service agent.

Extensive experience with diverse Luxury/Premium hospitality.

Cruise industry experience is an advantage.

Knowledge of Fidelio/Otalio Cruise System is an advantage.

Excellent communication and customer care skills.

Problem solving skills.

Fluent English, oral and written and at least 2 additional European languages (Italian, Portuguese, German, Spanish or French). Explora Fleet English Level: C1.

MAIN RESPONSIBILITIES

Provides anticipative assistance including information and general assistance to guests.

Takes ownership of all guest needs that they are assisting with.

Performs all necessary administrative tasks.

Manages a variety of financial transactions and is responsible of a cash float.