Description
The Future Journeys Ambassador will be responsible to lead the future booking opportunities for onboard guests while building brand loyalty.
Qualifications
At least a year of experience in a contact centre within travel or luxury hospitality.
Ideally have past luxury experience in a similar role on board a luxury vessel.
Highly personable, always gracious, professional, respectful and adept at responding to guest’s questions about Explora Journeys itineraries.
Experience supporting our guests via phone, E-mail, chat, and in person.
Understands the requirements for on board work contract and hours.
Fluent English. Knowledge of any other European languages is advantageous.
Explora Fleet English Level: C1.
MAIN RESPONSIBILITIES
Lead all on board Future Journeys bookings with a high standard of sales.
Execute professional networking and oversee per required schedule the Future Journeys desk, but also socialize with guests working “in front of the desk” to build deeper and more meaningful relationships.
Exceed targets for new future journey bookings.
Offer consultatory advice to guests on newly launched itineraries.
Always ensure the travel professional is protected and never attempt to shift booking channel and exclude their travel advisor.
Ensure booking confirmations are triggered to travel advisors of record immediately.
Take leadership from the Commercial CSO, Head of the Explora Experience Centre and Head of Global Sales Excellence to create Future Journey events and communications with guests on board.
Collaborate with the commercial sales organization.
Manage on board new booking reports.
Utilize and have a full understanding of our booking and sales systems (Salesforce and Versonix Seaware).
Support shipboard tours for visiting travel advisors.
Perform ad hoc duties as directed by shipboard leadership, (Destination Experience dispatch, embarkation and disembarkation etc.)
Host guests at dinners to build loyalty and support future new journey sales.
Host travel partners either travelling with us or visiting during the journey.
Be an ambassador for our brand at all times.
